By visiting Vellora Plaza — in person or through our website — you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, we kindly ask that you refrain from using our facilities or website.
1. General
These Terms and Conditions govern your use of the Vellora Plaza website (velloraplaza.com) and your physical presence within the Vellora Plaza shopping complex located at GS Road, below Flyover, Six Mile, Guwahati, Assam 781022. They apply to all visitors, tenants, vendors, and any other persons accessing our premises or digital platforms.
Vellora Plaza management reserves the right to amend these terms at any time. Continued use of our website or premises following any such changes constitutes acceptance of the revised terms.
2. Visiting the Mall
Vellora Plaza welcomes all visitors and is committed to providing a safe, inclusive, and enjoyable experience for everyone. By entering the premises, you agree to:
- Conduct yourself in a respectful and lawful manner at all times.
- Comply with all instructions issued by Vellora Plaza security personnel and management.
- Not engage in any behaviour that may cause disturbance, distress, or harm to other visitors, tenants, or staff.
- Refrain from bringing prohibited items onto the premises, including weapons, hazardous materials, or any items deemed dangerous at the sole discretion of our security team.
- Adhere to any dress code requirements communicated at the entrance of specific venues within the complex.
Vellora Plaza management reserves the right to refuse entry or remove any individual from the premises without prior notice if their presence is deemed disruptive, unsafe, or contrary to these terms.
3. CCTV & Surveillance
For the safety and security of all guests, Vellora Plaza operates a comprehensive CCTV surveillance system throughout all public areas of the complex, including car parks, corridors, atriums, and common areas. By entering the premises, you consent to being recorded by this system.
Footage is managed in accordance with applicable laws and our Privacy Policy. It is accessible only to authorised personnel and law enforcement agencies where legally required.
4. Parking
Parking facilities at Vellora Plaza are provided as a convenience for visiting guests. By using our parking areas, you acknowledge and agree that:
- Vellora Plaza accepts no liability for loss of or damage to vehicles or their contents while parked on our premises.
- Vehicles must be parked in designated bays only. Improperly parked vehicles may be clamped or towed at the owner's expense.
- Parking is subject to availability and may be subject to charges during peak periods or special events.
- Valet parking services are subject to separate terms communicated at the point of service.
5. Conduct of Children
Children are welcome at Vellora Plaza. Parents and guardians are responsible for the conduct and supervision of their children at all times while on the premises. Vellora Plaza shall not be held liable for any injury, loss, or damage arising from inadequate supervision of minors by their accompanying adults.
6. Events & Promotions
Vellora Plaza hosts a range of events, promotions, and activations throughout the year. The following conditions apply to all events held within our premises:
- Entry to specific events may require a valid ticket or prior registration. Tickets are non-transferable and non-refundable unless stated otherwise.
- Promotional offers and discounts are subject to individual terms issued by participating stores or Vellora Plaza management and cannot be combined unless explicitly stated.
- Vellora Plaza reserves the right to alter, postpone, or cancel any event at its discretion. In such cases, registered attendees will be notified through available communication channels.
7. Retail Stores & Services
Individual retail stores, dining establishments, and service providers operating within Vellora Plaza are independent businesses. Each operates under their own terms of sale, exchange, and return policies. Vellora Plaza management is not a party to any transaction between a guest and a tenant and accepts no liability for goods purchased, services rendered, or disputes arising from such transactions.
If you experience an issue with a tenant, we encourage you to first resolve the matter directly with the retailer concerned. Our Guest Services team is available to assist in facilitating communication where appropriate.
8. Website Use
The Vellora Plaza website is provided for informational purposes only. While we endeavour to ensure all content is accurate and up to date, we make no warranties, express or implied, as to the completeness, accuracy, or reliability of any information published on the site.
- You may not reproduce, distribute, or republish any content from this website without our prior written consent.
- All intellectual property on this website — including the Vellora Plaza logo, brand identity, photographs, and written content — is the exclusive property of Vellora Plaza and is protected by applicable copyright laws.
- Any unauthorised use of our brand assets or intellectual property will be treated as an infringement and pursued accordingly.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Vellora Plaza and its management shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Your visit to the Vellora Plaza premises or use of our facilities.
- Loss, theft, or damage to personal belongings while on our premises.
- Personal injury sustained within the mall, except where caused by our proven negligence.
- Reliance on any information published on the Vellora Plaza website.
10. Photography & Filming
Personal photography for non-commercial purposes is permitted in public areas of Vellora Plaza. Commercial photography, videography, or filming of any kind — including for social media campaigns, advertising, or editorial purposes — requires prior written approval from Vellora Plaza management. Please contact events@velloraplaza.com for permissions and scheduling.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.
12. Contact Us
For any questions regarding these Terms and Conditions, please reach out to us:
- Email: info@velloraplaza.com
- Phone: 1800-000-0000
- Address: Vellora Plaza, GS Road, below Flyover, Six Mile, Guwahati, Assam 781022