At Vellora Plaza, we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, and protect the information you share with us.
1. Who We Are
Vellora Plaza is a premium shopping complex located at GS Road, below Flyover, Six Mile, Guwahati, Assam 781022, India. References to "Vellora Plaza," "we," "us," or "our" in this policy refer to the Vellora Plaza management entity and its authorised representatives.
For all privacy-related enquiries, please contact us at info@velloraplaza.com or call 1800-000-0000.
2. Information We Collect
We may collect the following categories of personal information when you interact with us — whether in person, through our website, or via our communication channels:
- Contact Information: Name, email address, phone number, and mailing address provided through enquiry forms, newsletter subscriptions, or event registrations.
- Visit Information: CCTV footage and access records collected for security and safety purposes within the mall premises.
- Communication Records: Correspondence you send us via email, telephone, or our website contact form.
- Marketing Preferences: Your consent status and preferences relating to promotional communications from Vellora Plaza.
- Technical Data: Browser type, IP address, and usage data collected automatically when you visit our website, via cookies and similar technologies.
We do not collect sensitive personal data such as financial details, health information, or government identification unless specifically required and consented to for a particular service.
3. How We Use Your Information
We use the information we collect solely for legitimate purposes, including:
- Responding to enquiries, feedback, and service requests submitted through our contact channels.
- Sending newsletters, event invitations, and promotional offers — only where you have given us explicit consent to do so.
- Improving the quality and relevance of our website content and digital services.
- Maintaining the safety and security of our premises and guests.
- Complying with applicable legal and regulatory obligations.
- Managing leasing applications and tenant communications.
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Cookies & Website Analytics
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
We may use cookies for the following purposes:
- Remembering your preferences and settings.
- Understanding how visitors use our website through anonymised analytics data.
- Delivering relevant content and improving site performance.
You may disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain website features.
5. Data Sharing & Third Parties
We may share your personal information with trusted third parties only in the following circumstances:
- Service Providers: Companies that assist us in operating our website, managing communications, or delivering services — bound by contractual data protection obligations.
- Legal Authorities: Where required by law, court order, or regulatory authority.
- Business Transfers: In the event of a merger, acquisition, or transfer of ownership, your information may be transferred as part of that process, with equivalent protections in place.
All third-party partners are carefully vetted and required to handle your data in accordance with applicable privacy laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Marketing consent records are retained until you withdraw consent. CCTV footage is typically retained for 30 days unless required for an ongoing investigation.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention obligations.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at info@velloraplaza.com. We will respond to all requests within 30 days.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. While we take all reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take prompt action to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on our website with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to get in touch:
- Email: info@velloraplaza.com
- Phone: 1800-000-0000
- Address: Vellora Plaza, GS Road, below Flyover, Six Mile, Guwahati, Assam 781022